Please have a look at our frequently asked questions.
HOW TO SHOP?
Browse the categories to find what you are looking for. Once you have found an item you wish to purchase select the relevant size and click ADD TO SHOPPING BAG. This will be added to your shopping basket and you can then proceed to checkout or continue shopping for more items. When you are ready to make your purchase click SHOPPING BAG to review the details. Click on PROCEED TO PAYMENT when you are ready to enter your payment details and complete your order.
WHY DO I NEED TO REGISTER TO SHOP?
Creating an account with us means you can shop faster and keep track of your orders and returns in MY ACCOUNT.
WHY IS MY ORDER ON HOLD?
All orders are subject to fraud checks. If there is a chance your order will be delayed as a result of this we will contact you via the email provided on your order. When placing an order online please ensure your billing name and address matches exactly as it appears on your card statement. Please also ensure that your contact details are filled in accurately so we can contact you if necessary. Additional ID may be requested to confirm your order. Failure to provide this may result in your order being cancelled.
CAN I CANCEL MY ORDER?
If you’ve changed your mind, please call customer services as soon as possible – we are unable to cancel orders that have already been processed.
CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
We are unable to alter orders that have already been made. This includes altering or adding items or changing the delivery method.
WHY HAS MY ORDER BEEN CANCELLED
Your order may have been refunded if the item(s) you ordered were out of stock. We will always contact you via email if this is the case. Please contact our customer services team if additional information is required.
CAN I ORDER FROM OVERSEAS?
Yes, we ship to many locations worldwide. Cost and delivery time will depend on location. Please visit the Delivery section for more information.
WHAT IS YOUR EXCHANGE RATE FOR OVERSEAS ORDERS?
All currencies are based on the current exchange rate – select the appropriate currency at the top of the page to see items displayed in your local currency.
THE ITEM I WANT ISN'T AVAILABLE ONLINE. WILL IT BE RESTOCKED?
We do restock certain styles depending on demand. To be notified when an item is restocked please select the relevant style and size then LET ME KNOW WHEN THIS ARRIVES. For more information on a specific style please contact our customer service team
WHEN WILL MY ORDER BE PROCESSED?
We aim to process all orders received before 5.30pm on the same day, and orders placed after 5.30pm will be processed the following working day. All orders are subject to fraud checks. If there is a chance your order will be delayed as a result of this, we will contact you via email. Additional ID may be requested to confirm your order. Failure to provide this may result in your order being cancelled.
HOW DO I USE A PROMO OR VOUCHER CODE?
On the shopping bag page, enter your code into the Promo Code box and click APPLY. This should then show the applied discount.
THE ITEM I WANT IS OUT OF STOCK ONLINE. CAN I ORDER FROM YOUR STORE?
Please contact our customer service team . If we have the item you are looking for in-store we will process a telephone sale.
WHAT DO I DO IF MY CARD IS DECLINED?
The first thing you should do is contact your bank or card issuer. The number to contact is usually located on the back of your credit/debit card. If the bank says there are no problems on their end, you should contact us.
IS IT SAFE TO ORDER ONLINE?
Our site meets the highest standards in security and encryption. When you enter your details such as name, address and credit card number, this information is sent to us using Secure Sockets Layer (SSL) which encrypts the data, preventing anyone else from seeing what is inside the transmission. Your details are safe with us.